TrustRadius Insights
The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With …
Overview
What is Polycom Trio?
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX…
Recent Reviews
Reviewer Pros & Cons
Product Details
- About
- Integrations
- Tech Details
- Downloadables
What is Polycom Trio?
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.
Polycom Trio Features
- Supported: Audio quality
- Supported: Business class video and HD content sharing
- Supported: Interoperability
- Supported: Skype for Business/Office 365 certified
Polycom Trio Screenshots
Polycom Trio Integrations
- Microsoft 365
- Skype for Business (formerly Lync)
Polycom Trio Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With its integration of SIP trunks and digital telephony systems, it aids in transitioning organizations into more advanced communication technologies. The Trio's video conferencing capabilities, especially when coupled with the Skype integration, enable face-to-face communication with users spread across different countries, enhancing collaboration and reducing the need for travel. The product serves as the main microphone and speakerphone in conference rooms, delivering crystal clear audio for effective communication. Its seamless integration with Skype for Business enhances the overall experience and allows for smooth interaction with clients in other offices. Additionally, the Trio can be configured as a USB enabled device for computer use in a workstation-driven environment, further expanding its versatility. It has proven to be an invaluable tool for conference calls, addressing both voice and video conferencing needs while providing excellent sound quality in various room sizes. The Trio's ease of use and intuitive interface make it a popular choice among users at all levels within the organization.
Sensitive microphones: Users have consistently praised the Polycom Trio for its extremely sensitive microphones, with many reviewers noting that it allows soft-spoken individuals to be heard clearly. This feature has been mentioned by a significant number of users and contributes to improved communication in meetings.
Easy operation: The ease of operation is another widely appreciated aspect of the Polycom Trio. Multiple users have mentioned that joining a meeting requires just one click, while bringing in outside attendees only takes a few clicks. This simplicity in navigation enhances user experience and saves time during conference calls.
Seamless integration with Lync/Skype for Business: Many customers have highlighted the seamless integration between the Polycom Trio and Lync/Skype for Business as a positive attribute. This integration provides a smooth user experience, allowing for easy collaboration and communication within existing platforms.
Laggy and unintuitive screen: Users have found the screen on the Polycom Trio to be laggy and not as intuitive as iPads, making it difficult to use. This has been mentioned by multiple reviewers, indicating a common issue.
Expensive compared to iPads: The Polycom Trio is considered too expensive compared to iPads and users couldn't justify adopting it for mass Zoom Room usage. Some users felt that the price was higher than expected, suggesting a dissatisfaction with the cost of the product.
Frequent updates causing concerns: Updates are being provided frequently, but some users find it worrisome due to the number of interactions taking place. Several reviewers have expressed their concern about frequent updates, indicating that this is a significant con for them.
Attribute Ratings
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
June 27, 2023
Dependable High Quality Conference Room Phone
We use Polycom Trio for our conference room phones and have dozens of them deployed. The Trio solves our need for a nice looking phone, with an easy-to-use interface and native teams integration.
- Firmware updates are easy, and we've never had issues with buggy software.
- The build quality of the Polycom Trio is fantastic, very durable, and also looks nice.
- It provides native integration with Microsoft Teams.
- The speaker cover on the newest Polycom Trio is a very soft fabric that gets dirty quick.
May 06, 2020
Conference Room Phone with Great Audio Quality!
Score 10 out of 10
Vetted Review
Verified User
Polycom Trio is used for Conference rooms at our company, registered to the on-premise Unified Communications infrastructure, We mostly use the Trio 8800 in large to medium conference rooms, being used by more than 10 to 15 members in the conference room. This helps the our teams with good meetings, with clear audio and voice pick-up by the mics.
- Good audio clarity.
- Reduces external noise created during the meetings, improving quality of meetings.
- Registers to open sip platforms, not tied to single UC solution.
- Complex administration, this is an area of improvement.
- Add options for wireless mics.
- Improve support for Trio.
January 30, 2018
Trio 8800 and Skype for Business
We have reduced our use of the Trio. Originally purchased for its Skype video capabilities and to present items on a TV/projection screen for meetings. Due to the slowness of video we have reduced its use for primarily audio calls. A recent firmware build has brought better performance for local screen presentations. But this will not be rolled out until we can properly vet this for many users. Original plans were to roll this out to 15 offices. Instead we have in only 3 locations.
- Audio conferencing is wonderful. This product really excels at audio. Connecting up to Skype for Business Online, we have been able to place regular phone calls as well as Skype based calls. Quality of audio is excellent. This really depends on the amount of bandwidth you have. I really recommend if you have over 5Mbps of available bandwidth.
- Miracast functionality was recently added. This support needs some improvement before it can be relied upon. Sometimes you will be able to connect right away, other times you may have to make several attempts or force a reboot.
- Skype web conferencing needs a little work. You can easily connect up to Skype for Business Online. Viewing content from others can get bogged down at times. This has improved quite a bit over the last 1.5 years. This still needs some extra help to make this a reliable service.
- Skype video calling with Skype for Business Online works well when done one on one. When you have 5+ users from remote locations, this can become very slow. A reboot fixes the problem but how often can you keep pausing a call so you can reboot an endpoint.
January 30, 2018
Trio has worked wonderfully for our organization
We use the Polycom Trio to video conference with locations across countries. We use the Skype integration for the video conference capabilities. It is used by the whole organization and helps us to communicate face to face with users spread across North America.
- Lync/Skype Integration - The Trio can be used in an existing organization that regularly uses Skype for Business, it makes the user experience seamless.
- Phone Conferences - If you have the PBX Licenses installed, the phone can be used to dial out and receive phone calls inbound. Sound Clarity is very good.
- Video Conference - Fair video quality for using existing Skype for Business infrastructure.
- Skype Functionality is a bit buggy, at least on earlier versions. Updates have improved functionality, but i'd like to have an easier way to manage the content displayed on Screen.
- Ability to use as a SIP phone while still using Skype functionality would be the best feature, unfortunately the way it currently works, you can only either use the Skype functionality or the SIP Functionality. Which means we have to pay per month for Skype PBX Licenses and cannot integrate directly into our PBX with an internal extension.
January 29, 2018
Great Medium-Small Conferencing Device
We have it installed in our board room, however we have realized that it is not the right device for the room size. It is much more suited for medium to small sized meeting rooms. Generally it works well, and since we have the same 8800 with Visual Plus in our Berlin office that makes it easier. It integrates well with Skype for Business.
- Visual Plus Integration
- Easy UI
- Expandable Mics
- Audio quality
- Setup is a nightmare
- Microphone quality
January 23, 2018
Polycom Trio 8800 review
We've deployed Polycom Trio to our organization using it as video conference phones with other offices within our organization. The use of video reduces the organization's needs for travel. It also allows our company interact better and to meet clients in other offices. It's a seamless way for our organization to collaborate and better serve our clients.
- Polycom with video has great sound quality in our conference rooms
- Extremely easy to deploy into our Cisco VoIP environment
- Video quality is great and pricing is affordable so we can deploy to all our offices
- Integration with Cisco phones could be better.
- Connectivity with Visual+ system is sometimes an issue.
- Support for the product was an issue when we first deployed and still an issue when we encounter issues with the product.
January 12, 2018
Best in Class
We have standardized on the Polycom Trio for all of our huddle rooms globally.
- Speakerphone Quality
- Microphone Quality
- User Interface
- Integration with Microsoft Surface Hub
- Dial Pad use during incoming calls
- Next meeting notification customization is a needed feature
January 10, 2018
Great product
We use the polycom trio for all of our conference rooms. Since we are mostly a workstation driven environment we have to configure it to be used as a USB enabled device with the computer.
- The microphone is fantastic.
- The screen and user interface is fantastic.
- Along with the expansion mics, the range of the microphones are great.
- I would like to see a BTOE feature with the polycom trio since we use computers in all of our conference rooms.
- Add the option to dial using the interface on the trio while the trio is in USB mode.
January 10, 2018
Polycom Trio - Great sound!
We use Polycom Trio primarily as a speakerphone. It's used facility-wide. We like it because of the sound quality of both the speakers and the microphone. It's intuitive and easy for users of all skill levels to use. Our managers like that they can connect their phones via Bluetooth to the phone so that they can "transfer" a call on their cell phone to a speakerphone in a conference room.
- Speaker sound quality
- Microphone sound quality
- Easy to use
- We had difficulty integrating Skype with the Trio (as it was advertised)
- Microphones can be too sensitive at times.
November 10, 2017
Polycom Trio - a game changer
It's used in our resource centers throughout the world. It serves as a great AV, content sharing, Skype for Business integrated ecosystem. We have it installed in relatively big conference rooms where multiple participants can sit in and connect with the same number of participants on the other side. It's been a great experience so far. We are looking into expanding its use to more branch offices.
- Great at establishing audio/video conferencing
- Great at integrating with Outlook, Office 365, Skype for Business Online
- Great for using it as a regular audio bridge conference phone
- The content sharing can be improved; especially to be able to plug media directly into the Trio.
October 18, 2017
The Polycom RP Trio is a Solid Solution
We use the Polycom Trio in our conference room across our organization. It provides our conference rooms with a high quality Skype for Business audio experience. We are in the process of replacing legacy conference room phones with the Trios. The feedback we've received from our end users on the Trio's audio quality has been outstanding. What a great product!
- The Trio has top notch audio quality.
- The direct integration with Skype for Business works well.
- The ability to remote manage and configure the Trio devices is helpful and somewhat a must in the enterprise.
- I would like the micro USB input to be located under the phone so it's out of sight for users that like to unplug things.
- A longer cable for the expansion microphones would be preferred so the cables could be run under the table (the cable path is not always direct).
October 18, 2017
Polycom Trio; should I use it?
Single unit type for conference rooms small, medium, large or huddle rooms across the whole organization. This is also provided to all Executives sitting in cabins to act as puck (speaker) for PC based Skype for Business Client. It addressed the need to maintain inventory to minimum. All voice conferencing (and some video as well) is addressed with this device.
- Really great voice quality.
- User intuitive touch panel, configurable touch icons on screen.
- Single touch (JOIN) function with calendar integration.
- Should work on stability of upgrades being provided.
- Smaller form factor may be more useful in executive small cabins, 2-4 seat rooms.